FactSet Consultant Amsterdam We are currently hiring for beginning of July 2009! FactSet is a leading provider of online financial and economic information and analytical tools to the financial investment community. A Consultant works with FactSet clients to ensure that they are using our products as intelligently and effectively as possible. The Department With an industry-leading reputation for service, our Consulting Department provides the essential link between our clients and our products. Consultants combine a thorough understanding of the FactSet data and software applications with a strong knowledge of the financial markets and methodologies, and excellent communication and problem solving skills. This commitment to service has helped us maintain a client retention rate of over 95%. The Consulting group is the largest and fastest growing department in Europe. Each FactSet client has a Consultant assigned to their account, with one Consultant looking after several accounts. This allows the Consultant to gain an in-depth knowledge of the organisation, the individual investment professionals using the system, the investment processes followed, and their daily workflows. Responsibilities Consultants offer support in a variety of ways, including: Working on large scale projects that optimise our clients’ workflows; Visiting clients in their offices to provide on-site consultation and training; Answering day to day client queries and providing creative solutions; Training clients at their desks or in groups; Managing relationships with a group of assigned clients. Training and Development Our Consulting programme starts with 5 weeks of intensive training in London and continues thereafter over a few months, giving an insight into our products, our clients and the financial markets. During this time, Consultants work on different client projects and client support calls, applying what they have learned to a variety of situations. At the end of this initial period Consultants are assigned a portfolio of clients, with whom they form a close professional relationship in order to help them find solutions to meet their unique needs. The chance to develop continues throughout an individual’s FactSet career, with various opportunities to attend both business and personal skills training, work on specialist assignments and gain professional qualifications such as the CFA. Career opportunities are numerous, and depend on each individual’s skills and interests. We welcome ambitious, service oriented and enthusiastic team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in Finance, as well as the desire to continually learn and develop in an ever-changing environment. Specific requirements for the position of the Consultant are: At least a good bachelor’s degree or equivalent in a finance, business, mathematics or economics related discipline Fluency in Dutch and English Strong numeric, analytical and problem solving skills A strong knowledge of Microsoft Excel Exceptional communication skills Enthusiasm, drive and a desire to excel in a client facing role Service orientation with previous client facing experience a plus Applications should be sent by email, with a formal cover letter and current C.V. in English attached to Christina Schwarz / Senior Recruiting Specialist at [log in to unmask] -- Career Office Faculty of Economics and Business P.O.Box 800 9700 AV Groningen www.rug.nl/feb/careeroffice For final-year projects, an internship contract must be signed by all parties (the organization, the Career Office and the student). The Faculty of Economics and Business has drafted a standard contract which can be downloaded in Dutch or in English. For more information go to http://www.rug.nl/feb/faculteit/afdelingen/careeroffice/informatievoorstudenten/stagecontract